Complaints

We want every interaction with Find Justice to be useful and fair. If something has gone wrong, we would rather hear about it than not - it is how we put things right and improve. This page explains how to complain about our service and what happens next.

1. How to raise a complaint about us

Email complaints@findjustice.co.uk with the word “Complaint” in the subject line. To help us look into it quickly, please include:

• your name and the phone number or email you used;
• the approximate date you submitted the form or were in contact with us;
• what went wrong, and what you would like us to do.

2. How we handle it

We will acknowledge your complaint within five working days and aim to resolve it within twenty working days. If a complaint is unusually involved and we need longer, we will tell you why and give you a revised timeframe. A real person reviews every complaint - nothing here is handled by an automated reply alone.

3. Complaints about a panel solicitor

If your complaint is about a solicitor or law firm we introduced you to - rather than about Find Justice itself - raise it with that firm directly in the first instance. They are regulated by the Solicitors Regulation Authority and are required to operate their own complaints procedure.

If you have complained to the firm and remain unhappy with their response - or they have not responded within eight weeks - you can ask the Legal Ombudsman to review it. The Legal Ombudsman handles complaints about the service provided by regulated legal professionals.

4. Contact

Okari Holdings LTD
complaints@findjustice.co.uk